Respectful Workplace

We have a zero-tolerance policy for abuse, including any form of mistreatment, towards staff, patients, physicians, or anyone in our clinic. Incidents of abuse, such as intimidation, condescending language, impatience, refusal to answer questions, giving misleading information, or manipulation, will be recorded and reported. We will take appropriate actions, including potential termination of patient status/employment or involvement of authorities, based on the severity of the incident.

Appointments

When booking your appointment, please inform our staff of the reason for your visit to help us plan and manage our schedule effectively. During your visit, focus on your main concern or problem. Appointments are typically 30, 45 or 60 minutes long to accommodate all patients. Some patients may require follow-up appointments, and your practitioner will address your main concern while recommending treatment plans and future visits as necessary.

Patient Check-In Information

Prior to check-in, especially for the first visit, we provide forms for patients to fill out. These forms collect information such as your name, date of birth, address, contact number, and health history. The forms are confidential and securely shredded after the visit.

Cancellation / Late Arrival

If you need to cancel your appointment, please provide a minimum of 24 hours’ notice so that we can offer the slot to another patient. In case of emergencies or late arrival, please contact us as soon as possible to inform us of your situation.

No Show Fee

Please give the clinic a minimum of 24 hours’ notice if you cannot attend your appointment. All missed (no-show) appointments without cancellation will be charged the full fee of your appointment. Three or more no-show incidents may result in dismissal at our discretion.

Billing

Our therapists are licensed physiotherapists, chiropractors, and RMTs, thus these treatments are eligible to submit under your extended health care benefits. Please check your plan for coverage to see if a doctor’s referral letter is required before you book your session.